PPAS Store Policy

Last Updated: Friday, 02 October 2020

PPAS Store Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from store.ppas.gov.my.



When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as Device Information.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Mention all other tracking tools and/or technologies being used by your website.

Also, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Mention all types of accepted payments, email address, and phone number. This is called Order Information.

By Personal Information in this Privacy Policy, we are talking both about Device Information and Order Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to: – Communicate with you. – Screen our orders for potential risk or fraud. – When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site.



We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use (Store Name). How Google uses your Personal Information.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.


If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information is corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.
Please note that your information will be transferred outside of Europe, including to Canada and the United States.



When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


The Site is not intended for individuals under the age of 12 years old.



PPAS Store Shipping Policy

We ship our orders through Pos Malaysia (Parcel & PosLaju).

It is the customer’s responsibility to follow through in obtaining the package. Therefore, we strongly recommend that you provide your phone number for delivery purposes.

We do not hold any responsibility for items not being received due to an incorrect address provided by the customer.

Signature Upon Delivery

All our mails/couriers are registered and traceable. A tracking number will be provided to you once the package is shipped.

Registered mails need to be signed for upon delivery. For Express couriers, leave-on-doorsteps option is only available upon request. 

*If no one is available to sign for the package, the courier will leave a notification with further pick-up instructions in your nearest facility. You may also call the courier provider to re-schedule the delivery. The couriers will only hold your package for about 1 week, then the package will be returned to the sender(us), in which case it’ll be your responsibility to bear the cost for a reshipment.

*We are not liable for any delivery failure or lost parcel if you opted a leave-on-doorsteps delivery and/or without signing the package in person.

Tracking Numbers 

Pos Malaysia tracking numbers will appear in the format of ” E…….MY ”. If the item has not arrived after a month, please call or go to your nearest local post office to claim the package with the provided tracking number.



 PPAS Store Return and Refund Policy


Thanks for purchasing our products at store.ppas.gov.my operated by Selangor State Library.

Due to the nature of our business and products we sell, items that expire sooner than 14 day from the date of the purchase are not eligible for a refund.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

If anything is unclear or you have more questions feel free to contact our customer support team.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

If you have questions and/or require more information, do not hesitate to contact us This email address is being protected from spambots. You need JavaScript enabled to view it..