Memproses permohonan pendaftaran keahlian perpustakaan dalam tempoh tiga puluh (30)  minit hari bekerja.

Memastikan urusan pinjaman bahan perpustakaan diselesaikan dalam tempoh dua (2) minit bagi setiap pelanggan kecuali waktu sesak.

Ensuring the latest acquisition of library materials are available on the shelves for Shah Alam patrons' reference within two (2) weeks.

The reference service is ready to help you to find the information material no more than one (1) day.

Respond to a complete complaint to the complainant within fourteen (14) working days.