Client Charter

Client Charter

Memproses permohonan pendaftaran keahlian perpustakaan dalam tempoh tiga puluh (30)  minit hari bekerja.

Memastikan urusan pinjaman bahan perpustakaan diselesaikan dalam tempoh dua (2) minit bagi setiap pelanggan kecuali waktu sesak.

Ensuring the latest acquisition of library materials are available on the shelves for Shah Alam patrons' reference within two (2) weeks.

The reference service is ready to help you to find the information material no more than one (1) day.

Respond to a complete complaint to the complainant within fourteen (14) working days.

Laporan Pencapaian Piagam Pelanggan

Perkara Dokumen
Laporan Pencapaian Piagam Pelanggan 2024
Laporan Pencapaian Piagam Pelanggan 2023
Laporan Pencapaian Piagam Pelanggan 2022
Laporan Pencapaian Piagam Pelanggan 2021
2020 Customer Charter Achievement Report
2019 Customer Charter Achievement Report
2018 Customer Charter Achievement Report
2017 Customer Charter Achievement Report
2016 Customer Charter Achievement Report
2015 Customer Charter Achievement Report
2014 Customer Charter Achievement Report
2013 Customer Charter Achievement Report
2012 Customer Charter Achievement Report
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PERBADANAN PERPUSTAKAAN AWAM SELANGOR